Vertu Land Rover Yeovil
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- Based on 31 verified purchases in the last 3 months
Vertu Land Rover Yeovil Verified Purchases
Total Active Purchases:
266
(Verified: 266)
Helpful, knowledgable staff who were easy to engage and customer focussed.
We're thrilled to hear that you had a positive experience with our team, finding them helpful, knowledgeable, and customer-focused - we'll make sure to pass on your kind words to our staff, who will be delighted to know they made a great impression on you.
Kind regards, Matthew.
My experience at Vertu Land Rover Yeovil could have been better because there are a few reasons.
I was pressured into taking delivery of my purchase earlier than was arranged. I assume this was to bolster the garages monthly sales target! I was also steered into taking up a finance agreement in order to take advantage of a second years warranty. During this process, my address was wrongly entered which resulted in numerous problems. I notified the garage straight away to rectify this, was assured it was corrected, but it didn’t get corrected straight away. It has taken me 4 weeks to obtain the correct log book for the vehicle. Whilst trying to resolve my log book issue I contacted Yeovil Landrover to lat them know of my dissatisfaction. This was 11 days ago, I have not had any response which is disappointing to say the least.
We have been a loyal Landrover customer for well over 20 years, purchasing several new Range Rovers and have never had such an experience, always excellent service in the past.
In finishing, I suggest that customer care still goes a long way, even this day and age.
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref VM1GY0307 Kind regards, Matthew.
Vertu Land Rover Yeovil were great because Alan our Salesman was EXCELLENT he was v professional and patient! he took a long time explaining everything and was just thoroughly helpful we would definitely exchange our next car with him. We also met his Mananger who was very polite and helpful overall a brilliant service and we our very happy! thank you rangerover Yeovil!!
Hello Nicola Jayne,
We are thrilled to hear that Alan, your salesman at Vertu Land Rover Yeovil, provided an exceptional experience for you and your family. We will ensure that Alan is recognised for his outstanding service and patient approach, which clearly made a significant difference in your car buying journey. We are also pleased to hear that our manager was equally helpful and polite, reflecting the high standards of customer care at Vertu Land Rover Yeovil.
Kind regards, Matthew.
I was happy with the service at Vertu Land Rover Yeovil because friendly and professional
Hello Graham,
We're delighted to hear that you had a positive experience at our Vertu Land Rover Yeovil dealership, finding our staff to be both friendly and professional - we'll make sure to pass on your kind words to the team, thank you for choosing us.
Kind regards, Keith.
Vertu Land Rover Yeovil were helpful because all contact has been professionally managed and all actions exactly as requested and suggested
Hello Martyn,
We're delighted to hear that our team at Vertu Land Rover Yeovil has provided you with a positive experience, ensuring that all your interactions have been professionally managed and that your requests have been met exactly as you had hoped. We appreciate your kind words and will continue to strive for exceptional customer service, thank you for choosing us.
Kind regards, Dawn.
I was happy with the service at Vertu Land Rover Yeovil because Kerry Govier was absolutely amazing! She delivered the car and also brought it out to us for the test drive. She really knows her stuff and really went the extra mile! Thank you Kerry!
Hello Carmen,
We're thrilled to hear that Kerry exceeded your expectations with her excellent service, providing a fantastic experience from delivery to test drive, and demonstrating her in-depth knowledge of our vehicles. We'll be sure to pass on your thanks to Kerry for going above and beyond to ensure your satisfaction, and we appreciate you taking the time to share your positive feedback about your visit to Vertu Land Rover Yeovil.
Kind regards, Kerry.
Contact
Location
Hours
Open - Closes 6:30pm
Wednesday
8:30am - 6:30pm
Thursday
8:30am - 6:30pm
Friday
8:30am - 6:30pm
Saturday
8:30am - 5:00pm
Sunday
Closed
Monday
8:30am - 6:30pm
Tuesday
8:30am - 6:30pm
