Vertu Land Rover Yeovil

My experience at Vertu Land Rover Yeovil could have been better because A couple of things for me positive and negative.

Our initial engagement was good, but the sales agent didn’t get back to us as promised.

We then followed up and came back to the showroom. We asked why nobody responded and it felt like we were dismissed.

We did also feel at times we were clearly not doing the best deal that worked for the agent, a couple of statements were also made to push a sale that were false.

Similarly, since buying the car I’ve asked why the remote app isn’t working I’ve been passed onto someone who hasn’t responded again in days.

Reviewed on JudgeService

Vertu Land Rover Yeovil were helpful because as I said before Kerry was lovely helped with every query we had ! as all your staff we happy to help we always felt welcome and we would recommend you to anyone of my friends and family and we will be coming back for are new car in the future thanks again Dbk builders

Reviewed on JudgeService

Vertu Land Rover Yeovil were great because the staff are attentive and happy to spend time explaining about the vehicles without the pressure to buy. My concerns were heard and we had a good discussion about my needs and wants before making a choice. The experience was more like meeting up with a good friend rather than feeling pressured to buy a car. It took less than a week for my choice of car to be ready and Keiron, my salesman, provided a thorough handover. There was no hesitation in addressing a fault i noted , however, replacement parts took a couple of weeks to arrive.

Reviewed on JudgeService

My experience at Vertu Land Rover Yeovil was memorable because we were made to feel welcomed and listened to when saying what we were looking for. Dean listened and found a vehicle that fitted my criteria but as it wasn’t in Land Rover Yeovil it needed to be transported there. The process took a week from choosing my vehicle to collection. Throughout the week Dean kept me updated and even came in on his day off for the handover. As a customer everything seemed so straightforward and organised.

Reviewed on JudgeService

My experience at Vertu Land Rover Yeovil could have been better because
I was sold a car as having full JLR service history, however there’s a missing service in 2024. This may well have an impact on the future resale value when I sell the vehicle. Also, during hand over the sales person pointed out several trim panels and a damaged alloy that JLR would change/repair in the coming days. It is now 3 week and no trim panels have been ordered and no alloy referb has been booked. Plus, I’ve now been informed that I’ll be charged for these trim panels, and possibly the wheel refurbishment. I shall NOT be paying for these repairs as I never requested them, l never even noticed the damage, it was the sales person. However as these damages have been pointed out this cannot be unseen and needs rectification.

Reviewed on JudgeService

My Excellent customer service from Dean who I have been dealing with for some years. Important to me as a female that I don’t feel patronised when buying a four by four - I tell Dean exactly my requirements and he understands the rationale behind my needs and why they are important. A Landrover to me is a workhorse and allows me to indulge in my hobbies and lifestyle, it is not a status symbol or accessory.
I have two Landrover garages that are closer to my home but choose to drive to Yeovil in order to deal with Dean with whom I have built up a trusting and respected relationship.

Thank you Dean Repullo for looking after me and supplying another Landrover - I will be back in two years ! at Vertu Land Rover Yeovil was memorable because

Reviewed on JudgeService